Common Questions

What is an Employee Assistance Program?

Delta Wellbeing@Work is an employer funded assistance program which provides confidential counselling and psychological services for all employees, on an as needed basis for a designated number of sessions per year.


Is it confidential? Will my colleagues or manager know that I have been for EAP?

The service is completely confidential. Delta Wellbeing@Work will invoice your workplace, without any identifying information about you at all.


How do I choose a practitioner?

If you would like to choose a practitioner yourself, you can find more information about each practitioner in the About Us section  


What if I’m not sure who to choose?

If you are not sure who might be the right match for you, you are welcome to speak to Rita Page (Mondays, Tuesdays and Thursdays – school hours) or ask for Michelle Bihary who co-ordinates the service.


How do I book in for a session?

If your workplace has contracted us to provide your EAP services, anyone from your workplace is welcome to call The Delta Centre on 9528 2866 and book in.


How do I access your services? Are they always face to face?

We are located at The Delta Centre, at 129 Hawthorn Rd, Caulfield North, and provide services Monday through Saturdays, including some early morning and evening appointments. If it is more convenient, we can provide telephone or internet based sessions.


Do I have to pay anything?

The service is free for employees for up to a designated number of sessions per year.

If you’d like to continue to work with us after the EAP sessions, you can do this independently, and would need to pay for the service yourself. In this case, you may be eligible for Medicare or Private Health Insurance rebates.